- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
The Customer Service Representative will interact with customers, addressing inquiries and resolving complaints.
Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.
Century Springs has lots to offer its employees, including immediate health benefits, a 401(k) with company matching, a generous PTO and paid holiday pay package, and an employee discount on everything we sell.
A little about Century Springs
Century Springs is located in Waukesha County in southeastern Wisconsin. Waukesha County’s historical spring water use dates back to the 1800’s, a time known as “The Spring Era.” During this time, people from around the country would travel miles to enjoy the spring waters of the Waukesha area.
Century Springs’ commercial use was first developed in 1952 by a local resident. Before this, area residents had used the spring for over 100 years. While various enterprises used the spring for a source during the 1960s, 70’s and 80’s, the spring has always retained its name. In 1987, Century Spring Bottling Company, Inc., acquired the spring and the surrounding 80 acres and has operated continuously since then.
Geologic data indicate that the source of the spring water comes from glacial deposits such as sand and gravel. The spring is located in the area known as the Kettle Moraine, which derives its name from large “kettles” (low areas) and “moraines” (high areas) that developed as a result of glacial movement. In this area, two tremendous glaciers (the Green Bay glacier and the Michigan glacier) moved alongside each other resulting in these very unusual land formations as well as the various springs.
Today this spring flows at approximately 300 gallons per minute, 24 hours a day, 7 days a week as it has done for many years. Tens of millions of gallons of this spring water have been enjoyed in homes and offices.
The spring water is processed through a series of microfiltration systems along with state of an art UV system & Ozonation to sanitize the water. This process retains all the natural minerals that provide this spring water such a great taste.